I will start by saying that Steve was the first and only roofing contractor to call me back, after my first call that is. He was easy to talk to, professional and came out to the house to look at my roof. He took the time to explain what he would suggest we do and wrote up a bid for his work. After choosing to work with Exclusive Roofing the time frame was exactly as Steve mentioned. The materials were dropped off when he said they would, they started the day that he said they would and the job was completed the same day. The clean-up afterward looked like someone had just done a spring clean-up on our lawn. That night a neighbor came by and said how great it looked and would I give him the number of the roofer. I would not hesitate to refer Steve to a friend and I would use him again without a doubt. And as a side note, interesting that all of the 5 star raters give a detailed description and the three one star ratings are very limited??? Sounds like a competitor to me!